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Strategy & Customer Experience Management

  • Strategic Roadmap Development

  • Customer & Prospect Scenario Mapping

  • Business Case Justification for Key Initiatives

  • Multi-channel Lead and Campaign Management

  • Requirements Gathering for Technology Projects

Business Intelligence & Measurement

  • Customer Metrics & Scorecard Development

  • Marketing & Sales Effectiveness Measures

  • Reporting, Analysis, Predictive Modeling

  • Optimization of Reporting Tools and Technical Environment

Organizational Alignment

  • Organizational Structure and Re-Design

  • Process Mapping

  • Skill Set Inventories

  • Employee Surveys and Research

Data Management & Quality

  • Data Governance

  • Data Quality Criteria & Benchmarks

  • Customer Touchpoint Interaction Rules

  • Data Lifecycle Processes and Maintenance​

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